Refund policy
RETURNS POLICY – UNIFIED SOLUTIONS LLC
General Requirements All returns require a valid RMA (Return Merchandise Authorization) number issued by Unified Solutions LLC before the product is shipped back. Products returned without an RMA will be refused.
Returned products must be in their original packaging, include all accessories and documentation, and show no signs of misuse, damage, or excessive wear.
Defective Returns You may return any product that is defective for a full refund within 30 days of the purchase date.
Before a product can be considered defective, you must allow our Tech Department to troubleshoot the issue. Customers must complete troubleshooting within a reasonable timeframe after being contacted. If troubleshooting assistance is refused or not completed, the return will be treated as non-defective.
If the product is found not to be defective after inspection, a 20% restocking fee will apply and the customer will be responsible for all shipping costs (including any prepaid return label provided by Unified Solutions LLC).
Non-Defective Returns Any product returned within 30 days that is not defective is subject to a 20% restocking fee. Common examples include: not compatible with your system, not comfortable, or no longer needed.
The restocking fee will be deducted from the refund after the RMA is approved and the product is received and inspected.
If Unified Solutions LLC provided a prepaid return shipping label and the product is determined not to be defective, the cost of that label will also be deducted from the refund.
Customers are responsible for the shipping cost of any product returned to Unified Solutions LLC or an authorized distributor.
If a product is found not to be defective after we receive it, the customer is responsible for the cost of shipping it back.
Refunds Approved refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned product.
Non-Returnable Items
- Products returned more than 30 days after the order date (unless confirmed defective)
- Products returned without a valid RMA
- Products missing original packaging, accessories, or documentation
- Products showing physical damage, misuse, or excessive wear